Common questions about our products, process, and delivery.
We use high-quality hardwoods and sustainably sourced plywood, selected for their durability and beautiful finish. Materials may vary slightly depending on availability at the time your order is made, but if you'd like details about a specific piece, we're always happy to provide them.
Yes. Every piece is designed, engraved, and finished by hand in our workshop. We take great care with each order to ensure a high standard of craftsmanship.
Absolutely. If you have something specific in mind, we're happy to work with you to create a bespoke piece. Just use our custom quote form or contact us directly.
You can add your text or design notes in the personalisation box on the product page. Alternatively, you're welcome to email the details to us at admin@drakart.org. If anything needs clarification, we'll get in touch before we begin your order.
Yes. For personalised items, we can provide a digital proof for your approval before engraving to ensure everything is perfect.
We can engrave most clean, high-quality black-and-white vector images. If you're unsure whether your file will work, feel free to send it over for review.
Our standard processing time is 14 days as items are made to order. Custom or detailed designs may take slightly longer, but we'll always keep you updated on progress.
We ship via Royal Mail and trusted couriers, depending on the size and nature of your order.
Yes. International shipping times and costs vary by location and are shown clearly at checkout.
Yes, local collection is available from our workshop in Johnstone. Please contact us to arrange a suitable time for collection.
We accept major debit and credit cards, and other secure payment options available at checkout.
If production hasn't started, we can usually make changes. Once a personalised item has been engraved, cancellations are no longer possible, so please contact us promptly if you need to amend anything.
Yes. We can include a gift message and remove pricing from the packing slip. Just let us know at checkout.
Keep your item dry, avoid direct heat, and wipe it with a soft cloth. For oiled finishes, a light re-oil every few months will help maintain its appearance.
If something isn't quite right, please contact us within 14 days. See our Returns and Refunds policy for more information.
Yes. We can create branded or personalised items for events, businesses, and weddings. Contact us for bulk pricing.
Certainly. Share your idea with us — even if it's still taking shape — and we'll guide you through the design process.
We are a workshop rather than a retail store, so we don't have standard opening hours for browsing. However, visits are welcome by appointment if you'd like to discuss a project.
We're here to help! If you couldn't find the answer you were looking for, feel free to reach out to us directly.
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